Director Veterinary Technicians

*Please note this is a fully remote opportunity. Candidates can work from anywhere in the United States*

POSITION SUMMARY:

The Director of Veterinary Technicians is responsible for overseeing and optimizing the work of veterinary technicians / assistants and support teams across all PetVet locations. This role ensures quality patient care, team member engagement, and compliance with clinical protocols and policies. As a key member of the veterinary leadership team, the Director collaborates closely with veterinarians, clinic managers, and the operations team to support both patient outcomes, vet tech development and a One PetVet mindset. 

ESSENTIAL RESPONSIBILITIES:

Leadership & Supervision:

• Lead, mentor, and manage veterinary technician leaders across multiple locations.
• Support hospital managers in conducting regular performance discussions, coaching for improvement, and support of professional development initiatives.

Clinical Operations:

• Oversee clinical protocols, ensuring adherence to best practices and regulatory requirements.
• Coordinate with PVCC Medical Leadership to align technician roles and responsibilities with clinic needs.

Learning & Development:

• Develop and implement training programs for new hires and ongoing education for all technicians.
• Collaborate with the HR and Ops teams to identify development opportunities, certifications, and other growth avenues for staff.
• Stay updated on industry standards and clinical advancements to continuously improve team knowledge and skills.

Team Member Engagement & Retention:

• Promote a positive work culture that values teamwork and professional growth.
• Conduct regular meetings and surveys to gather feedback and address technician concerns.
• Work with HR on initiatives to enhance technician engagement and retention.

Performance Management:

• Establish metrics for evaluating technician aptitude, performance and the quality of patient care.
• Use data and analytics to monitor performance and make data-driven decisions to improve outcomes.
• Develop strategies to address performance gaps and enhance team productivity.

Compliance & Safety:

• Ensure adherence to safety protocols, OSHA guidelines, and state/federal regulations in all locations.
• Develop policies and procedures that promote a positive, productive, and efficient work environment.
• Develop SOP’s and tools to support conducting regular audits to ensure compliance with safety and clinical guidelines.

COMPETENCIES:

• Communication: Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; Attentively listens to others; Adjusts to fit the audience and the message; Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions
• Collaboration: Builds partnerships and works collaboratively with others to meet shared objectives; Represents own interests while being fair to others and their areas; Gains trust and support of others
• Plans & Aligns: Sets objectives to align with broader organizational goals; Breaks down objectives into appropriate initiatives and actions; Stages activities with relevant milestones and schedules; Anticipates and adjusts effective contingency plans
• Strategic Mindset: Anticipates future trends and implications accurately; Readily poses future scenarios; Articulates credible pictures and visions of possibilities that will create sustainable value; Creates competitive and breakthrough strategies that show a clear connection between vision and action
• Talent Enhancement: Attracts, develops, leads, and retains critical and top talent. Develops or supports talent plans, talent pools, and bench strength. Ensures that talent receives mentoring, training, feedback, and development opportunities. Shares experience and expertise to enhance people’s capabilities and empowers them appropriately

REPORTS TO: Direct – Chief Veterinary Advisor, Indirect – VP, Operations & VP, Learning & Development

SUPERVISORY RESPONSIBILITIES:  Indirect supervision veterinary technician leads

REQUIREMENTS:

• Bachelor’s degree in Veterinary Technology, Business Administration, or a related field
• Certified Veterinary Technician (CVT) or equivalent certification
• Minimum 5 years of experience in veterinary medicine, including at least 3 years in a leadership role
• Knowledge of veterinary software, safety standards, and clinical protocols
• Authorized to work in the United States without sponsorship

PREFERENCES:

• 10 years of experience in veterinary medicine, with 5 years in a leadership role
• Strong leadership skills, with experience managing large teams across multiple locations
• Demonstrated interpersonal and communication skills, both written and verbal
• Demonstrated time-management, organization, and delegation abilities
• Demonstrated ability to exercise sound judgment and demonstrate exemplary decision-making skills