Client Service Representative

Columbia River Veterinary Specialists of Vancouver, WA is seeking a full-time experienced Client Service Representative (CSR) for available day shifts, 10am-8pm Wednesday thru Friday and 9am-7pm on Saturdays.

Here at CRVS we take great pride in providing a friendly, supportive, and enjoyable work environment while the challenges of emergency veterinary medicine allow employees to sharpen their skills.

Our Client Service Representatives are the “face” of our practice, providing the utmost quality in delivering exceptional customer service experience for our clients. CSRs assist our Patient Care Team with the administrative and clerical aspects of client accounts, patient records, and all business related tasks associated with delivery of patient and client care.

At CRVS, we experience a high volume of critical/emergent patients – these patients have owners that are under a great deal of emotional stress.  It is important to have skills necessary to communicate effectively with both clients and staff alike but also able to maintain professional composure and objectivity to navigate difficult and often stressful situations.

Our Team

CRVS has been an established emergency and specialty veterinary hospital in the Vancouver/Portland area for over 30 years, providing emergency, critical care and specialty services for community pets and their owners.  Our team of dedicated veterinary professionals share a collective philosophy and mission to provide pets with state-of-the-art care and service.  We work together to make sure your pet only receives exceptional and specialized care, regardless of the complexity and severity of their health issues.  Our specialty services include Surgery, Ophthalmology, Internal Medicine, Critical Care and Dermatology.

Our Core Values

Our team came together and chose these Core Values to be our guiding principles for the decisions we make and the actions we take throughout our work day:

• Integrity: Using common sense to do the right thing throughout the course of our work day; showing humility and allowing ourselves to be vulnerable in accepting feedback; being accountable for our actions and behaviors.
• Respect: Approaching others with kindness, employing empathy and understanding during all of our interactions; displaying a sincere concern for the feelings of others.
• Teamwork: Utilizing a positive mindset and creative approach to problem solve any issue that may arise; seeking common ground to strengthen relationships and build mutual trust.
• Communication: Engaging continually with each other throughout the work day with purpose, good intentions and compassion to help each other succeed.
• Growth: Seeking knowledge with curiosity and an open mind to have a deeper understanding about what we do in order to continually improve ourselves and our work.

Successful Candidates will possess the following skills and knowledge (or have the ability to learn quickly):

• Ability to utilize multi-line phone system and other technology systems to assist with client and/or team communications
• Strong multi-tasking and organizational skills
• Maintain thorough and accurate records/notes for client service requests
• Ability to use/quickly learn all forms of software and equipment used for client, patient and hospital records
• Solid math calculation skills, understanding effective audit processes
• Ability to communicate clearly and effectively with staff and clients alike
• Understanding of basic business communication etiquette, reception/phone skills

Requirements

• High School Diploma or GED
• 2+ Years Experience in Client Service/Receptionist role
• Scheduling availability for stated shifts in job ad
• Possess excellent verbal and written communication skills
• Demonstrate excellent customer service skills
• Basic computer skills/Cash Handling and Payment Processing
• The ability to lift, push and pull up to 40lbs
• Ability to withstand long hours of standing, squatting, kneeling and walking
• Adapt to an ever-changing work environment
• Maintain objectivity during highly stressful/emotional situations
• Keep a positive and professional demeanor during interactions with clients and team members, leading by example

We Offer our CSRs:

• Competitive Hourly Wage
• Excellent Work-Life Balance with consistent 4-10 schedule
• Medical, Dental, Vision, Life Insurance – with company contribution HSA account
• 401k with company match
• Paid Time Off/Holiday Pay
• Employee Pet Discount Plan
• Professional Mentorship
• Annual CE Reimbursement
• Career Growth and Development Opportunities
• Employee Assistance Program

Our Community:

Nestled along the north banks of the Columbia River across from Portland, the City of Vancouver boasts an urban feel but with plenty of rural access to the bounty of outdoor activities people yearn for in the Pacific Northwest!  With close proximity to the Portland Metro area, and a robust offering of services right here in Vancouver, you can enjoy a wide variety of social activities including great restaurants, theaters, parks and recreation as well as a diverse culture.  Within easy driving distance, you can also explore Washington and Oregon coastal communities and beaches, rivers, lakes and the many mountains of the Cascade-range, including the historic Mt. Saint Helens Volcanic area.  Vancouver is also family friendly with great schools, safe neighborhoods and a great quality of life.

Join the PetVet Care Center Team!

CRVS is a proud member of the PetVet Care Center Team!  PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.