Columbia River Veterinary Specialists of Vancouver, WA is seeking a full-time Client Service Supervisor to join our leadership and support our growing team!

Here at CRVS we take great pride in providing a friendly, supportive, and enjoyable work environment while the challenges of emergency and specialty veterinary medicine allow employees to sharpen their skills.

Our Client Service Supervisor supports our hospital team with an exceptional concierge client service focus and leads our team of client service professionals as the “face” of our practice, providing the utmost quality in delivering exceptional customer service experience for our clients and team alike. Our Client Service Department assists our Patient Care Team with the administrative and clerical aspects of client accounts, patient records, and all business related tasks associated with delivery of patient and client care.

At CRVS, we experience a high volume of critical/emergent patients – these patients have owners that are under a great deal of emotional stress.  It is important to have skills necessary to communicate effectively with both clients and staff alike but also able to maintain professional composure and objectivity to navigate difficult and often stressful situations.

Our Team

CRVS has been an established emergency and specialty veterinary hospital in the Vancouver/Portland area for over 30 years, providing emergency, critical care and specialty services for community pets and their owners.  Our team of dedicated veterinary professionals share a collective philosophy and mission to provide pets with state-of-the-art care and service.  We work together to make sure your pet only receives exceptional and specialized care, regardless of the complexity and severity of their health issues.  Our specialty services include Surgery, Ophthalmology, Internal Medicine, Critical Care and Dermatology.

Our Core Values

Our team came together and chose these Core Values to be our guiding principles for the decisions we make and the actions we take throughout our work day:

• Integrity: Using common sense to do the right thing throughout the course of our work day; showing humility and allowing ourselves to be vulnerable in accepting feedback; being accountable for our actions and behaviors.
• Respect: Approaching others with kindness, employing empathy and understanding during all of our interactions; displaying a sincere concern for the feelings of others.
• Teamwork: Utilizing a positive mindset and creative approach to problem solve any issue that may arise; seeking common ground to strengthen relationships and build mutual trust.
• Communication: Engaging continually with each other throughout the work day with purpose, good intentions and compassion to help each other succeed.
• Growth: Seeking knowledge with curiosity and an open mind to have a deeper understanding about what we do in order to continually improve ourselves and our work.

Duties/Chief Responsibilities:

• Supervise receptionists and specialty coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties.
• Schedule receptionists according to staffing needs, serving as a receptionist, as needed.
• Receive and work towards resolution of client complaints and concerns, escalating medical issues to Hospital Manager and appropriate Patient Care Team members as needed.
• Maintains specialist (non-emergency doctors) appointment scheduling information and changes.
• Count cash and/or balance daily transactions, balance cash drawer, make appropriate change as needed, and depositing daily cash drops at bank.
• Process refunds, returns, and credits, as needed by location.
• Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary.
• Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
• Serve as primary lead to assist Hospital Manager with maintenance, building and/or technology issue resolution.
• Other duties as assigned by Manager.

Successful Candidates will possess the following skills, education and experience:

• High School diploma or equivalent required, Associates or Bachelor’s Degree in Business Management or Animal Science preferred.
• 3+ years demonstrated client service skills required.
• 2+ years experience in a Supervisory or Leadership role required with solid understanding of coaching and performance improvement skills.
• 3+ years Veterinary Industry or other Medical industry preferred with essential understanding of medical terminology, and standard protocols.
• Demonstrated Time Management, Prioritization and Organizational skills required.
• Must display High Emotional IQ and Empathy under moments of extreme duress.
• Must possess excellent Verbal and Written Communication skill with highest degree of attention to detail.
• Must possess understanding of electronic recordkeeping systems and databases with ability to learn internal programs.

The list of essential functions, as outlined in this job posting, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

We Offer:

• Competitive Hourly Wage
• Overnight Shift Differential Pay
• Monday thru Friday work schedule with some evenings/weekends as needed.
• Medical, Dental, Vision, Life Insurance – with company contribution HSA account
• 401k with Employer Contribution
• Paid Time Off/Holiday Pay
• Employee Pet Discount Plan
• Professional Mentorship
• Annual CE Reimbursement
• Career Growth and Development Opportunities
• Employee Assistance Program

Our Community:

Nestled along the north banks of the Columbia River across from Portland, the City of Vancouver boasts an urban feel but with plenty of rural access to the bounty of outdoor activities people yearn for in the Pacific Northwest!  With close proximity to the Portland Metro area, and a robust offering of services right here in Vancouver, you can enjoy a wide variety of social activities including great restaurants, theaters, parks and recreation as well as a diverse culture.  Within easy driving distance, you can also explore Washington and Oregon coastal communities and beaches, rivers, lakes and the many mountains of the Cascade-range, including the historic Mt. Saint Helens Volcanic area.  Vancouver is also family friendly with great schools, safe neighborhoods and a great quality of life.

Join the PetVet Care Center Team!

CRVS is a proud member of the PetVet Care Center Team!  PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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